Terms of Service

PurrPetFace - purrpetface.com

Selling Country: United States of America

  • Email: hello@purrpetface.com

  • Phone: +1 786 968 7891

  • Company Name: AMVRN GROUP LLC

  • Address: 2695 Post St, Suite 1096, Jacksonville, FL 32204

GENERAL TERMS AND CONDITIONS

By accessing and placing an order with PurrPetFace, you confirm that you agree to and are bound by the service terms contained in the General Terms and Conditions outlined below. These terms apply to the entire website and any email or other form of communication between you and PurrPetFace.

Under no circumstances shall the PurrPetFace team be liable for any direct, indirect, special, incidental, or consequential damages, including but not limited to data or profit loss, arising from the use of, or the inability to use, the materials on this website, even if the PurrPetFace team or an authorized representative has been notified of the possibility of such damages. If your use of materials from this site results in the need for maintenance, repair, or correction of equipment or data, you assume any costs thereof.

PurrPetFace is not responsible for any outcomes that may occur during the use of our resources. We reserve the right to change prices and revise the use policy of resources at any moment.

LICENSE

PurrPetFace grants you a revocable, non-exclusive, non-transferable, limited license to download, install, and use the website strictly in accordance with the terms of this Agreement.

These General Terms and Conditions constitute a contract between you and PurrPetFace (referred to in these General Terms and Conditions as " PurrPetFace", "us", "we", or "our"), the provider of the PurrPetFace website and the services accessible from the PurrPetFace website (which are collectively referred to in these General Terms and Conditions as the " PurrPetFace Service").

You agree to be bound by these General Terms and Conditions. If you do not agree to these General Terms and Conditions, do not use the PurrPetFace Service. In these General Terms and Conditions, "you" refers to both you as an individual and the entity you represent. If you violate any of these General Terms and Conditions, we reserve the right to cancel your account or block access to your account without prior notice.

LINKS TO OTHER WEBSITES

These General Terms and Conditions apply only to the Services. The Services may contain links to other websites not operated or controlled by PurrPetFace. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our General Terms and Conditions are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website's own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

COOKIES

PurrPetFace uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionalities like videos may become unavailable, or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place personally identifiable information in Cookies.

CHANGES TO OUR GENERAL TERMS AND CONDITIONS

You acknowledge and agree that PurrPetFace may stop (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally at PurrPetFace's sole discretion, without prior notice to you. You may stop using the Service at any time. You do not need to specifically inform PurrPetFace when you stop using the Service. You acknowledge and agree that if PurrPetFace disables access to your account, you may be prevented from accessing the Service, your account details, or any files or other materials which are contained in your account.

If we decide to change our General Terms and Conditions, we will post those changes on this page and/or update the General Terms and Conditions modification date below.

MODIFICATIONS TO OUR WEBSITE

PurrPetFace reserves the right to modify, suspend, or discontinue, temporarily or permanently, the website or any service to which it connects, with or without notice and without liability to you.

UPDATES TO OUR WEBSITE

PurrPetFace may from time to time provide enhancements or improvements to the features/functionality of the website, which may include patches, bug fixes, updates, upgrades, and other modifications ("Updates").

Updates may modify or delete certain features and/or functionalities of the website. You agree that PurrPetFace has no obligation to (i) provide any Updates or (ii) continue to provide or enable any particular features and/or functionalities of the website to you.

You further agree that all Updates will be (i) deemed to constitute an integral part of the website and (ii) subject to the terms and conditions of this Agreement.

THIRD-PARTY SERVICES

We may display, include or make available third-party content (including data, information, applications, and other product services) or provide links to third-party websites or services ("Third-Party Services").

You acknowledge and agree that PurrPetFace shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. PurrPetFace does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

TERM AND TERMINATION

This Agreement shall remain in effect until terminated by you or PurrPetFace.

PurrPetFace may, in its sole discretion, at any time and for any reason, suspend or terminate this Agreement.

CONTACT US

If you have any questions about these Terms, please contact us through our contact form.

How to contact us ?

We hope you find the answer to your question in this FAQ. If you need further assistance, email us via our contact page or at hello@purrpetface.com.

Customer satisfaction is extremely important to us. We strive to respond to all inquiries as quickly as possible (within 48 hours).

Please send only ONE MESSAGE at a time.

Likewise, use only ONE contact method, as contacting multiple channels for the same issue may delay the response time for you and other customers.

Provide as much information as possible, such as the order number (included in confirmation emails), email address, and photos. This will help us assist you as quickly as possible.

No, PurrPetFace is an exclusively online boutique. We do not have a physical store.

All our transactions and product views are conducted directly on our website. This allows us to offer a wide range of products and update them regularly.

If you have any questions about our products or need additional information, please feel free to contact us via our online form or customer service.

Shipping Information

We offer free tracked shipping for the US.

  • Order Processing Time: Fast shipping within 1-2 days (Monday to Friday).
  • Delivery Time: 7-14 days (Monday to Friday).
  • We partner with reputable carriers to ensure timely delivery. We do not deliver to pick-up points; we work with USPS and UPS.

If you have any questions about delivery in your region, contact us at: hello@purrpetface.com

  • Delivery Time: 7-14 days (Monday to Friday).
  • Holiday Period: Due to high demand, delivery times may be extended.
  • Note: While 95% of our packages arrive within 14 days, factors such as promotions, weather conditions, or stock issues may extend the delivery time up to 21 days.
  • Order Tracking: If the delivery time seems long, don’t panic! With the tracking number received by email, you can follow the progress of your package at any time.

For more details on our policies, check our website.

📧 Email: hello@purrpetface.com

📄 Page: Contact

Possible Reasons for Delay:

  • Return to Sender: Often due to an insufficient address or failed delivery attempts. Carriers usually try two or three times. If your package is returned, contact us for reshipment.
  • Holidays: Increased shipments during holiday periods can cause delays. Your local post office might have information on your order.
  • Tip: Check the carrier’s website for more information on potential delays.

If your package is marked as delivered but you haven’t received it, please check with your neighbors.

If three business days have passed since it was marked delivered and you still haven’t received your order, contact us at hello@purrpetface.com.

Exchanges & Returns

You have 30 days after receiving your order to request an exchange.

Not satisfied? Here’s how:

  1. Contact our customer service.
  2. Send your package to the provided address.
  3. Once received (in original packaging and unused), we will refund your purchase.

Before any action:

Check our Return Policy in the site menu.

Environmental Awareness: At PurrPetFace, we are fully aware of our impact on our beautiful planet.

Step Towards a Sustainable Future: In our mission to contribute to a more environmentally friendly future, we have decided to eliminate some paper from our packages.

Paper Reduction:

  • Return forms and invoices are now absent from your orders.
  • Reason? All this information can be effectively transmitted via email, saving paper.

Our Commitment: Always seeking ways to improve our impact and do what is right for the Earth.

Returns & Exchanges

  1. Check our policy: Before any action, refer to our Return Policy to check your product eligibility.
  2. Contact us: After verification, our customer support team is here to guide you step-by-step through the process.

We are here to help you!

📌 Receipt & Validation of your return at PurrPetFace

Refund Criteria:

✔ Not worn
✔ Not washed
✔ Original packaging intact

Refund: After validation, PurrPetFace commits to refunding you within 14 days.

For more information, please consult our Refund Policy.

  1. Take a photo of the defective product.
  2. Contact our customer support team and attach the photos.
  3. If the defect is confirmed, no need to return the defective product.
  4. We will send you a new product in perfect condition.

⏳ 12 hours to act: After placing your order, you have 12 hours to modify or cancel it.

⏳ Past this deadline? The order is already being processed and modifications won’t be possible.

📌 Specific cases:

  • If you wish to add an item or change the delivery address after 12 hours, you will need to place a new order.
  • Attention! Orders lost due to address errors or incorrect size/color selection will not be refunded or canceled after these 12 hours.

📩 Contact us quickly!

Once this information is received, our support team will work to resolve the issue as soon as possible.

⚠️ Claim Deadline: All claims for missing items must be made within 7 days of the delivery date.

📩 Contact us quickly! Our support team will correct the error as soon as possible.

⚠️ Time to claim: Please make sure to contact us within 7 days of the delivery date for any claims regarding an incorrect item.

📌 Refund to original payment method: We only refund to the original payment method.

💳 Alternative: If not possible, we offer gift cards (credit) equivalent to the full refund amount.

For more information, check our Refund Policy.

Don’t panic!

Contact: Email us quickly at hello@purrpetface.com

Provide information: Mention your order number and the reason for the delay.

Find a solution: While we are not obligated to accept the return, we are here to help. In some cases, we may consider an appropriate solution.