Our Story

Our Story

PurrPetFace is a boutique specializing in personalized jewelry and accessories for pet lovers.

Our goal is to offer our customers a wide range of trendy, high-quality keychains, necklaces, rings, bracelets, and earrings at competitive prices.

Jewelry & Accessories

Birth of PurrPetFace

Our brand, born from the creative mind of Alex, was inspired by the deep bond between people and their pets.

From a young age, Alex remembered the joy of receiving personalized gifts featuring beloved pets, from engraved keychains to custom rings. These cherished keepsakes inspired the vision to create a brand that offers everyone a touch of sentimentality and elegance through personalized accessories.

Thus, our shop was born—a space dedicated to unique, high-quality jewelry that captures the love we share with our pets.

Our mission is to offer a carefully selected range of custom pet jewelry, combining contemporary trends, quality materials, and innovative engraving techniques.

Each piece is designed to provide a perfect blend of sentimental value and elegant aesthetics. We firmly believe that keeping your pet close to your heart should be both stylish and meaningful.

Our community grows around this idea, and each customer becomes a precious ambassador of our journey. Join us and discover how our personalized jewelry can make your everyday life more special and memorable.

Customer Testimonials

"Then one day, I discovered Purrpetface's custom jewelry. At first, I was skeptical, just like with all the other accessories I had tried. But when I received my necklace, I was amazed by the craftsmanship and detail." – Katy P.

The Story of PurrPetFace: A Revolution in Personalized Jewelry

Introduction

It all began with a personal quest for meaningful accessories. As the founder of Purrpetface, Alex wanted to create jewelry that allowed people to carry a part of their beloved pets with them at all times.

The Realization

One day, while searching for the perfect keepsake, Alex realized there was something essential missing in the market: jewelry that combined personalization with elegance. The idea was simple—create high-quality pieces that pet lovers could cherish forever.

The Creation of PurrPetFace

With a team of skilled artisans and passionate designers, we began developing what would become Purrpetface’s signature collection. Our mission was clear: to design jewelry offering unparalleled craftsmanship, deep sentimental value, and contemporary style.

The Development Process

We chose high-quality materials such as stainless steel, sterling silver, and gold plating, ensuring durability and beauty. Our engraving and printing techniques allow for precise personalization, transforming each piece into a unique and treasured keepsake.

The First Creations

After several months of research and development, the first Purrpetface jewelry pieces were ready. We tested them, not only in terms of design but also in their durability. The feedback was overwhelmingly positive. Customers shared stories of how their personalized pieces became lifelong treasures.

The Launch and Impact

When we launched Purrpetface and introduced our personalized pet jewelry to the public, the response was phenomenal. Testimonials poured in, sharing stories of joy and emotional connection. Claire C. wrote: “The first piece of jewelry that makes me feel my pet is always with me.” This feedback confirmed we were on the right path.

A Community of Pet Lovers

Today, Purrpetface is not just a brand—it’s a community of people sharing a common love for their pets. We continue to innovate and improve our products, always aiming to make every piece as special as the bond between you and your pet.

Conclusion

Purrpetface was born from a personal vision and has evolved into a brand dedicated to creating meaningful, high-quality jewelry for pet lovers. Each piece testifies to our commitment to craftsmanship, personalization, and style. We are honored to be part of your journey and help you celebrate your beloved pets.

Join us in this adventure of sentimental elegance. Try Purrpetface’s personalized jewelry and carry a piece of your pet’s love with you always.

How to contact us ?

We hope you find the answer to your question in this FAQ. If you need further assistance, email us via our contact page or at hello@purrpetface.com.

Customer satisfaction is extremely important to us. We strive to respond to all inquiries as quickly as possible (within 48 hours).

Please send only ONE MESSAGE at a time.

Likewise, use only ONE contact method, as contacting multiple channels for the same issue may delay the response time for you and other customers.

Provide as much information as possible, such as the order number (included in confirmation emails), email address, and photos. This will help us assist you as quickly as possible.

No, PurrPetFace is an exclusively online boutique. We do not have a physical store.

All our transactions and product views are conducted directly on our website. This allows us to offer a wide range of products and update them regularly.

If you have any questions about our products or need additional information, please feel free to contact us via our online form or customer service.

Shipping Information

We offer free tracked shipping for the US.

  • Order Processing Time: Fast shipping within 1-2 days (Monday to Friday).
  • Delivery Time7-14 days (Monday to Friday).
  • We partner with reputable carriers to ensure timely delivery. We do not deliver to pick-up points; we work with USPS and UPS.

If you have any questions about delivery in your region, contact us at: hello@purrpetface.com

  • Delivery Time7-14 days (Monday to Friday).
  • Holiday Period: Due to high demand, delivery times may be extended.
  • Note: While 95% of our packages arrive within 14 days, factors such as promotions, weather conditions, or stock issues may extend the delivery time up to 21 days.
  • Order Tracking: If the delivery time seems long, don’t panic! With the tracking number received by email, you can follow the progress of your package at any time.

For more details on our policies, check our website.

📧 Emailhello@purrpetface.com

📄 PageContact

Possible Reasons for Delay:

  • Return to Sender: Often due to an insufficient address or failed delivery attempts. Carriers usually try two or three times. If your package is returned, contact us for reshipment.
  • Holidays: Increased shipments during holiday periods can cause delays. Your local post office might have information on your order.
  • Tip: Check the carrier’s website for more information on potential delays.

If your package is marked as delivered but you haven’t received it, please check with your neighbors.

If three business days have passed since it was marked delivered and you still haven’t received your order, contact us at hello@purrpetface.com.

Exchanges & Returns

You have 30 days after receiving your order to request an exchange.

Not satisfied? Here’s how:

  1. Contact our customer service.
  2. Send your package to the provided address.
  3. Once received (in original packaging and unused), we will refund your purchase.

Before any action:

Check our Return Policy in the site menu.

Environmental Awareness: At PurrPetFace, we are fully aware of our impact on our beautiful planet.

Step Towards a Sustainable Future: In our mission to contribute to a more environmentally friendly future, we have decided to eliminate some paper from our packages.

Paper Reduction:

  • Return forms and invoices are now absent from your orders.
  • Reason? All this information can be effectively transmitted via email, saving paper.

Our Commitment: Always seeking ways to improve our impact and do what is right for the Earth.

Returns & Exchanges

  1. Check our policy: Before any action, refer to our Return Policy to check your product eligibility.
  2. Contact us: After verification, our customer support team is here to guide you step-by-step through the process.

We are here to help you!

📌 Receipt & Validation of your return at PurrPetFace

Refund Criteria:

✔ Not worn
✔ Not washed
✔ Original packaging intact

Refund: After validation, PurrPetFace commits to refunding you within 14 days.

For more information, please consult our Refund Policy.

  1. Take a photo of the defective product.
  2. Contact our customer support team and attach the photos.
  3. If the defect is confirmed, no need to return the defective product.
  4. We will send you a new product in perfect condition.

⏳ 12 hours to act: After placing your order, you have 12 hours to modify or cancel it.

⏳ Past this deadline? The order is already being processed and modifications won’t be possible.

📌 Specific cases:

  • If you wish to add an item or change the delivery address after 12 hours, you will need to place a new order.
  • Attention! Orders lost due to address errors or incorrect size/color selection will not be refunded or canceled after these 12 hours.

📩 Contact us quickly!

Once this information is received, our support team will work to resolve the issue as soon as possible.

⚠️ Claim Deadline: All claims for missing items must be made within 7 days of the delivery date.

📩 Contact us quickly! Our support team will correct the error as soon as possible.

⚠️ Time to claim: Please make sure to contact us within 7 days of the delivery date for any claims regarding an incorrect item.

📌 Refund to original payment method: We only refund to the original payment method.

💳 Alternative: If not possible, we offer gift cards (credit) equivalent to the full refund amount.

For more information, check our Refund Policy.

Don’t panic!

Contact: Email us quickly at hello@purrpetface.com

Provide information: Mention your order number and the reason for the delay.

Find a solution: While we are not obligated to accept the return, we are here to help. In some cases, we may consider an appropriate solution.